[City of Concord Customer Care] Customer Satisfaction Survey

City of Concord Aviation Department Customer Satisfaction Survey

At Concord-Padgett Regional Airport we are committed to providing you an excellent customer experience using our facilities and services. Please take a moment to let us know how we are doing. Based on your most recent experience, please rate our facilities and services:

Level of Service

Exceeded Expectations

Good Met Expectations

Need Improvement

Ground Crew

Ground Crew/Exceeded Expectations

Ground Crew/Good Met Expectations

Ground Crew/Need Improvement

Services Offered or Provided

Services Offered or Provided/Exceeded Expectations

Services Offered or Provided/Good Met Expectations

Services Offered or Provided/Need Improvement

Customer Service Desk

Customer Service Desk/Exceeded Expectations

Customer Service Desk/Good Met Expectations

Customer Service Desk/Need Improvement

Is there anything we can do to make your visit better?

Additional Information (Optional)

Date and Time of This Visit:

Length of Stay:

Purpose

Business

Pleasure

Other

Aircraft Information

Aircraft N Number

Aircraft Type

Customer Type

Based Customer

Transient

If Transient

Home Base

Number of Visits

Hangared

Apron or Tie-Down

Contact Information

WOULD YOU LIKE TO BE CONTACTED REGARDING THIS VISIT?

Yes

Name

Company

Address

Contact Phone Number

Employee Recognition

Any employee that you would like to recognize for their service provided during this visit?

Employee Name

Employee Job

Description of service provided by employee

Suggestions

Additional Amenity or Service You Would Like to See Added